Our Most Important Service: Personalized Customer Care
Few Web hosts provide phone support. Those that do, treat you like
a number and offer impersonal service.
Wouldn't you prefer a host that treats you as if you are
the only person in the world that matters?
If you are reading this page, you may be considering signing up with us. Whether you are creating a new site or wanting to move your old site, you have questions and want to find out if Canvas Dreams is the right Web host for your needs.
These days, most customer service departments make you wait on hold endlessly. When they do answer the phone you are presented with a sterile, impersonal response. Worse, the support staff refer to you by Customer Number rather than your name.
Is this really support? It sure doesn't feel supportive.
Canvas Dreams is different.
We recently sat down for an in-person meeting with a potential customer. He brought his cell phone with him and showed us he was on a call. It was to his current Web host provider. He had been on hold for almost 14 minutes and finally gave up.
We've been there. Years ago, we stood in those shoes and then decided to step out of them. Starting in 2002, we set about establishing a Web hosting service where the words "service and support" really mean something.
Canvas Dreams makes a point of bringing a sense of humanity and humility to the process. Our support staff form the first line of contact for customers in need. They know their stuff and are very good at it. Most importantly, they genuinely care about the well-being of each and every person who calls.
To us, you are not a number or login ID. You are a customer and a member of the Canvas Dreams family. We care about your needs, and you might be surprised at the lengths we'll go to help you out each and every day. We've sat down face-to-face with many local customers who were delightedly astounded that we can and do provide this level of service.
This is what personalized support is all about. Human-to-human communication. Not a sterile call center in India filled with static noise in the background, but professional, caring support staff that understand the value of your time, appreciate the opportunity to serve you, and aren't afraid to show you their human side. Imagine that!